Service Delivery Engineer Review

Installation and repair of telephone lines. Pick up jobs on a daily basis, call customers, install lines direct to customers homes including dropwires and internal wiring. Installing fibre to the cabinet for broadband lines. Picking up faults and dealing with them from the exchange through the PCP, DP and to the customer end. Fixing and demonstrating.

Most of what I do on a daily basis is entirely new. I have learn the workings of a telephone line from the exchange through to the customer via joints at PCPs and DPs. I have learn how to look for faults and how to fix with testing equipment. I have learn how to climb safely and install dropwires and complete phone lines

I enjoy the whole experience most of the time as it is completely different for me and everyday is different. I have been welcomed into the company and managed well. My training has been good and I receive good support from fellow engineers. The NVQ has been a challenge as I find it hard to balance the job role with evidence gathering - the sporadic days out of normal work haven't worked for me well as it is not an environment conducive to work and I haven't found it easy to structure.

The content of the programme is good and generally relevant to the work of an engineer. Where it falls down is that our management aren't aware of the programme and what we need to do. It is also not clear how organised we have to be to gather evidence and it isn't broken down well (i.e. certain dates with deadlines). It needs to be recognised how hard it is to gather evidence while intensively learning the job role

This is down to interpretation: Our employers want us to become good engineers which comes with time and experience. The programme does help in your learnings but again this isn't that clear. My employer supports me with time I need for evidence gathering but it has generally been a one way process

This question isn't different to the one above; we are given support to an extent with time to evidence gather and time off for our NVQ work. It is a one way process and not enough communication is given from the NVQ department to make it clear to our managers what we are required to do.

Overall it is an essential part of our learnings by making us learn more about what we are doing on a daily basis. What is lacking is consolidation learning where we can go back to the classroom to go over previous learnings in line with field work, which would tie things together better.

There are none that I am aware of. The organisation is generally a sociable one with good people and the union has various groups associated with it. Our teams meet up from time to time too. I can't think of anything else to add to this to get to 50 words.

Yes

At the risk of repeating myself and everything I have written - read the above! It is a challenging yet rewarding role where every day is different. You get to meet all sorts of people, work hard in different places with many different people. There is a qualification which helps with a payrise too.

Be yourself. If you are happy to work outside and aren't afraid of spiders, heights or hard work it could be the job for you. In this day and age you need to be prepared to have a good mannerism and professionalism with the public, most days you are working on your own but you must force yourself to be sociable to get to know as many of your colleagues as you can.