Customer Service Engineer Review

by BT

Best Apprenticeship Employer

Rating

8.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Installing lines for customers and repairing faults within the network.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, I have developed my problem solving skills and learnt how to fault on a telephone line.

    9/10
  • 3. To what extent do you enjoy your programme?

    • The NVQ programme itself is fairly enjoyable, it can be stressful if the importance of certain parts of work are not emphasised.

    9/10
  • 4. How well organised/structured is your programme?

    • the structure is pretty good, sometimes there are questions with answers that do not seem logical but that is life.

    9/10
  • 5. How much support do you receive from your employer?

    • I have personally received a good amount of support but others I am aware of have not received as much as they require.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Our trainer is always available to answer questions and help when necessary

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The qualification has not made any difference to the way I perform.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no.

    7/10
  • 9a. Would you recommend BT to a friend?

    • Yes

  • 9b. Why?

    • It is a good place to work with good people. Everyday is different, some days are tough others are a breeze. its an enjoyable well paid job.

  • 10. What tips or advice would you give to others applying to BT?

    • Get your head down and get your NVQ units completed as soon as you can. Absorb as much information when training and don't stress, it will all make sense eventually.

Details

Level 2 Apprenticeship

Engineering

Maidstone

February 2020

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