Service Delivery Engineer Review

This role involves fixing customers lines to a high standard, as well and fixing and maintaining them we also do provision for New customers and business’ we also need to ensure we keep the public safe while working. Our role also involves finding solutions for problems etc. We drive from job to job

I have learned many new skills, including teamwork, working with members of the public and a great knowledge of the network, I have developed my communication skills to a high standard. I have learned how to diffuse stressful situations while working with members of the public and calming people down etc

I really enjoy the apprenticeship program and I have enjoyed all the things I have learned throughout, I throughly enjoy working with other apprentices and sharing ideas and developing in work relationships with our mentors and our colleagues. So far I have really enjoyed the apprenticeship problem. I would do it again

The company is very well structured We have our patch leads and our patch managers directly above us. Our patch leads help up with day to day work, can check records for us and give us advice Our patch manager manages the team and ensures we are doing things safely and correctly

I receive plenty of support in my day to day job and also with my apprenticeship. While working in the field I have the ability to phone any other engineer in my team and have tools to see who is close by. I can also phone my patch leads and manager to ask any more complicated or more advanced procedures. With my SVQ we have a few different assessors who we can email and text when we need help, we also have a system in place that allows up to text a number which will forward the question to all assessors allowing them to respond to us.

We receive plenty of support from the SVQ team, we get workshops every 3 weeks and we are able to email/sms them whenever we want and they will respond when they can. There is also a system set in place that allows us to text our duty of care number with keywords to allow us to contact all the assessors, whoever sees it will respond

I feel like the qualification broadens the knowledge of the job as well as helps you to understand why we do things rather than just being told that’s the way it’s meant to be done. I have learned a lot of things in apprenticeship days that otherwise I may have never known. It helps that a lot of the assessors are actually ex field engineers who have a vast knowledge of the job already

I am not aware of many of these activities. I know from time to time they seem to do some in house things such as a battle of the bands event they are doing but I do not know much about it. I think there is more The company could do

Yes

BT is a great company to work for. The support network is amazing as well as all of the benefits. They are a well respected company and look after you quite well. You get things such as discounted broadband but also access to things such as the employee assistance program which can help you with any mental challenges you may be facing in your life

I think if you are applying for a job you need to just be yourself. It can be daunting applying and joining a new job but all the staff make you feel like your at home. You can always get help to do things better and there are various support networks you can use if you are struggling