Team Manager Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I manage a team of 9 people. We deal with customer complaints so I look into the Root Cause of these complaints and provide feedback

9/10

2. Have you learnt any new skills or developed existing skills?

yes, I have developed my time management and stakeholder management skills

9/10

3. To what extent do you enjoy your programme?

I enjoy the support I receive from my mentor and look forward to our coaching sessions

9/10

4. How well organised/structured is your programme?

My programme is structured and I always know what I am working towards

9/10

5. How much support do you receive from your employer?

My employer is supportive of my Apprenticeship however it is difficult to find the time to do this

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

My coach is very supportive and able to see when I am needing additional support

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Since beginning my Apprenticeship I have been made a permanent Senior Support Administrator (team coach) and I have now secured a Team Manager position

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, we do an annual Pantomime

10/10

9a. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

I feel it is a good place to work with a lot of opportunities to grow and develop

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Be honest but showcase your skills and your ability to learn and adapt