Service delivery engineer Review

by BT

Best Apprenticeship Employer

Rating

2.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Varying day to day on specific tasks the overall scope is to provide service to both new and existing customers.

3/10

2. Have you learnt any new skills or developed existing skills?

Very very few. Nothing gained from the apprenticeship

3/10

3. To what extent do you enjoy your programme?

I did not. 50% of the required content had 0 relevance to my roll or honestly any roll moving forward. It was an insult to my intelligence in some cases and others could have been completed in initial training.

3/10

4. How well organised/structured is your programme?

Poorly. 90% could be completed within the initial training and used as an aid to consolidate training. However apparently this isn’t allowed for whatever reason we have to drag it out over a year with random (useless) days

3/10

5. How much support do you receive from your employer?

Initially none however once a new mentor was assigned more attention was paid.

4/10

6. How much support do you receive from your training provider when working towards your qualifications?

Very little after initial training. We are mostly left alone in all aspects of the training after a pitiful attempt to prepare us, bar the odd nvq day of which most are wasted catching up on other areas of work.

3/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

0. It has made no effect on my role other than adding extra stress to have it documented I can send an email.

2/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/10

9a. Would you recommend BT to a friend?

9b. Why?

Many reasons. The apprenticeship, although a point of contention, wouldn’t be a reason to not join but instead a warning that you have to waste hours writing about sending an email and numerous questions aimed at managers you’ll never need.

10. What tips or advice would you give to others applying to BT?

Don’t listen to what you’re promised. Don’t do any extra training until after your year or you won’t get paid. Expect to have to deal with an awful lot on your own. You’re just a number.