customer service advisor Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

my job involves saving customer of virgin media who want to leave this can be for many reasons therefore we have to adapt to every single call we take.

10/10

2. Have you learnt any new skills or developed existing skills?

yes indeed i have picked up new customer service skills.

10/10

3. To what extent do you enjoy your programme?

i enjoy the program to a great extent due to the support you get in completing it.

10/10

4. How well organised/structured is your programme?

amazingly everything is fitted into a time table./

10/10

5. How much support do you receive from your employer?

enough support to complete the work.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

enough

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

indeed it gives me all the knowledge i need to understand the industry i work in.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend Virgin Media O2 to a friend?

Yes

9b. Why?

great place to work amazing poeple.

10. What tips or advice would you give to others applying to Virgin Media O2?

stay focused and motivated/