1. Please give an overview of your role and what this involves on a day-to-day basis:
Day to day, I assist customers with finding and booking holidays, servicing existing bookings, and assisting with any complaints, cancellations, and amendments there may be. I also have e learnings and other work to complete for my apprenticeship, support my colleagues and team, answering phone calls, and assisting with the day to day runnings of the branch
2. Have you learnt any new skills or developed existing skills?
Since starting my apprenticeship I have developed existing skills and learnt new ones too. I have become more confident in myself and when speaking to customers face to face and over the phone. I have gained a lot of travel industry knowledge and destination knowledge too. I have also developed skills in admin, customer service, etc.
3. To what extent do you enjoy your programme?
I enjoy working with a large team of eight as it gives me the opportunity to learn from many more people and develop good working relationships. I enjoy working as a team to achieve our targets, and to make the environment fun. It has exceeded the expectations I had for my apprenticeship.
4. How well organised/structured is your programme?
In theory I feel like the programme runs well, however I personally find I don't get the amount of study time I need, or the support from my manager when I raise this. My induction was very good and the systems we use are great to keep you on track.
5. How much support do you receive from your employer?
My team are happy to support me when I need them too, as is my apprenticeship assessor. My mentor understands the importance of getting the study time I need, and is helpful when I need my work signed or need witness statements etc. My manager can be very helpful but doesn't always give me the time I need.
6. How much support do you receive from your training provider when working towards your qualifications?
My training provider supports me to know and meet my deadlines, recognises my achievements and assists with things I am struggling with. She also supports me if needed when I am not getting the study time I need, and is helpful with the introduction of our new system. She has regular phone calls and meetings with me to track my progress.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
my apprenticeship helps me perform better in my role by allowing me to expand my destination knowledge which helps me sell the destination to customers. it also helps me reflect on my performance by doing booking assignments and performance logs so I can assess myself and identify my strengths and weaknesses
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
Yes, we can attend a number of different events such as individual supplier evenings / dinners / events in which we learn about a particular supplier, group supplier evenings, educational trips in which we can go abroad and experience the holidays ourselves, Christmas events, representative visits to us in store, and in store events too.
9a. Would you recommend TUI UK to a friend?
The company care about their customers and their staff, and I feel very lucky to have a good team. There are so many opportunities within the company too such as cabin crew, being a rep abroad, progressing through the roles such as assistant manager to manager etc. and so much learning too
10. What tips or advice would you give to others applying to TUI UK?
Apply online but also get to know the people in your local store too. Do a bit of research into the company in terms of values and products to get a really good idea of what the company is all about. To ask lots of questions in the interview. Know there are lots of opportunities within the company.
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