Private Office Support for BT & Corporate Services Review

by Civil Service

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is Private Office Support for BT & Corporate Services. I am a Human Resources data analyst and on a day to day basis I respond to the needs of the business by providing and analysing sickness absence data, temporary promotion, diversity, mandatory learning, age profiles etc. I have recently been doing a lot of work around the People Survey for the business areas I cover.

8/10

2. Have you learnt any new skills or developed existing skills?

From Training courses I have learnt different personality traits and management styles and how to react to various situations in the office environment. I have increased my knowledge of Excel through day to day work.

8/10

3. To what extent do you enjoy your programme?

I enjoy being an apprentice on the scheme but my company culture and team I dont enjoy so much. My work can be interesting at times but at other times It can be boring and I feel the need to be more scretched with the nature of the work given.

8/10

4. How valued do you feel by Civil Service?

Not very, my Manager is not appreciative of the work I do and doesnt make me feel valued for the work I do within the team.

8/10

5. How well organised/structured is your programme?

The apprenticeship induction was well organised to an extent but did not allow enough time for networking. The induction should have lasted for 2 or 3 days for it to be more structured like the fast streamers who went away for 2 or 3 days. I have just attended my first training session which was very structured and beneficial. The mentor system I use frequently is very good but the assessors and support is not as organised.

8/10

6a. How much support do you receive from your training provider?

Not a lot of support, my tutor didnt seem to know a lot at our first meeting and I have no direction in terms of studying since. Poor service really.

8/10

6b. How much support do you receive from your employer?

I recieve a small amount of support from my Manager and team but a lot of support from my Mentor.

8/10

7. How well does your salary/package meet your costs?

It meets my costs very well.

8/10

8. Are there many opportunities outside of work?

8/10

9. Would you recommend Civil Service to a friend?

Yes

9b. Why?

Wide range of career opportunities.

10. What tips or advice would you give to others applying to Civil Service?

For the assessment centre make sure you have examples of skills/ voluntary activities you have done to meet the competencies in the application process as that will give you good standing in the process. I would have liked to have been told that you would not have any control over which department you would end up in.