customer relations advisor Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

8.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

speaking to customers, dealing with account queries.

6/10

2. Have you learnt any new skills or developed existing skills?

yes, questioning skills, communication skills.

10/10

3. To what extent do you enjoy your programme?

some days are harder than others but I do enjoy the programme

8/10

4. How well organised/structured is your programme?

the programme is well organised. I have regular meetings each month with my ADC and I also get regular time slots to complete my apprenticeship work.

10/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer. they make sure I get the time needed to complete my work and support me if I ever need anything

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support from my training provider. they make sure I get the time needed to complete my work and support me if I ever need anything. I also get given all the work I need to complete in a timely manner. I have always got something to do.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

my qualification does help me perform better as I can log everything I have learned throughout my role and if I ever forget anything I can go back to what I have logged and find the information I need to help me.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/10

9a. Would you recommend Virgin Media O2 to a friend?

Yes

9b. Why?

great company to work for, great benefits and great people to work with.

10. What tips or advice would you give to others applying to Virgin Media O2?

research the company, make sure you know their values.