Trainee Engineer (Service Delivery) Review

by BT

Best Apprenticeship Employer

Rating

7.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Remedying faults with customers’ broadband and telephone service.

8/10

2. Have you learnt any new skills or developed existing skills?

How to climb telephone poles! Safer ways of working. The business environment in which Openreach works.

8/10

3. To what extent do you enjoy your programme?

I am truly thankful of being *paid* to acquire the knowledge and skills

9/10

4. How well organised/structured is your programme?

In terms of giving me the basics of the job - as opposed to the real-world realities (which will come in due course) - the training programme has been great so far.

8/10

5. How much support do you receive from your employer?

Lots. I truly cannot complain.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

The trainers seem to want us to ‘pass’ and move foreard, and so their attitude is a collaborative one.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I am only four week into the 12 week training programme and so it is impossible to say at this stage.

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I am not sure at present... but I certainly intend finding out!

5/10

9a. Would you recommend BT to a friend?

Yes

9b. Why?

The company ethos seems to be that they want me/us to be successful *and* happy. I have a distinct impression that they recognise that a decent work-life balance is important. This was evident during the interview process

10. What tips or advice would you give to others applying to BT?

Nothing that one wouldn’t do with any other application: investigate the plethora of jobs available [on the BT website], research the requirements, gain an understanding (or qualification) and be yourself when in interview. The difference is, though, the feeling that you have when talking to the interviewer.