Technical Support Analyst Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

9.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a second line tech support giving support to Virgin Media's business customers. I do fault finding and ticket logging.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes I have gained a lot of knowledge on networking as well as office etiquette. I have developed my communication skills, my time management skills and my teamwork skills.

10/10

3. To what extent do you enjoy your programme?

I enjoy my program, I enjoy coming into work everyday.

10/10

4. How well organised/structured is your programme?

I don't think it has been very well organized as I haven't done much actual job work in 5 months.

4/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer, he is always there when I need him.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot of support, whenever I have a question or an issue I know I can go to my training provider for help.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualifications allow me to grasp more knowledge on networking, security and servers which aids me to find faults easier.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is football every week, as well as walks and other wellbeing activities.

10/10

9a. Would you recommend Virgin Media O2 to a friend?

Yes

9b. Why?

It is a great company to work for, the office is a very warm and welcoming environment and all the staff are very friendly.

10. What tips or advice would you give to others applying to Virgin Media O2?

Virgin looks for 'Virgin People' that means you have to do research on the Virgin values and if you match them you have a very good chance of being accepted.