Network Engineer Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a Technical Support Analyst who have to support businesses regarding their broadband with Virgin Media. This involves looking at alarm tickets triggered due to issues, logging tickets which have been raised by customers. I have to diagnose issues that are not first-time fixes using various tools.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how to use Secure CRT which is a too we use to diagnose MetNets. I have learnt how to use the ticket logging system, I have learnt how to create and update tickets. My verbal skills have improved due to speaking to customers on the phone.

8/10

3. To what extent do you enjoy your programme?

I enjoy it very much, My job role and the things I am learning fit well together. So far so good.

8/10

4. How well organised/structured is your programme?

very well structured, well-balanced between my actual job role and the course content.

8/10

5. How much support do you receive from your employer?

I receive a lot of support from both my employers and the training provider.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive the expected amount of support and I believe I will be able to achieve this qualification with flying colors.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The course content relate to my job role

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I play football with my team once a week to make sure everyone gets some exercise.

8/10

9a. Would you recommend Virgin Media O2 to a friend?

Yes

9b. Why?

Well designed program and it tailors to each person's needs.

10. What tips or advice would you give to others applying to Virgin Media O2?

Have some knowledge regarding networking