Apprentice - Bussiness Support Review

by BT

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Third line support for the NHS voice services, this includes troubleshooting, communicating with customers and solving difficult faults.

8/10

2. Have you learnt any new skills or developed existing skills?

Have learnt a range of different skills and improved my communication skills a lot.

10/10

3. To what extent do you enjoy your programme?

Very enjoyable, loads of different opportunities. Colleagues always willing to listen and help.

10/10

4. How well organised/structured is your programme?

Very well structured, apprentice assessor always available for help.

8/10

5. How much support do you receive from your employer?

Very good support, there's always someone to speak to in regards to queries, and any issues get dealt with promptly.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

When working towards my btec qualification the college staff offered enormous amounts of support which was really helpful as some of the topics covered proved to be difficult.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Learnt some key things that I was able to bring back and apply to the things I do day to day.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Amongst my team we regularly have team bonding exercises in which we go out for an activity i.e bowling and then out for a meal after.

10/10

9a. Would you recommend BT to a friend?

Yes

9b. Why?

Good company, loads of support from colleagues, many learning opportunity's and good apprentice scheme.

10. What tips or advice would you give to others applying to BT?

Be yourself, never be afraid to speak your mind. Be confident and aim high.