openreach service delivery engineer Review

by BT

Best Apprenticeship Employer

Rating

4.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

As a telecoms engineer I install and repair phone lines and internet on a daily basis

9/10

2. Have you learnt any new skills or developed existing skills?

Yes I have learnt lots of new skills

9/10

3. To what extent do you enjoy your programme?

I did not enjoy the nvq experience whatsoever, I found the coursework tedious and irrelevant in many situations. I found it difficult to get useful feed back from my assessor and felt that a lot more could have been done to enhance and simplify the whole experience. The practical side of the nvq was adequate however (buddying etc)

2/10

4. How well organised/structured is your programme?

I found the programme to be poorly structured and believe a lot more practical work would be beneficial as oppose to the written work that was a lot of the time not applicable to the job role.

3/10

5. How much support do you receive from your employer?

I found the support to be lacking, Nvq sessions were cancelled due to work stack being high, replacement days were not given until after my end of year date. I had to email my assessor multiple times to try and ensure that my Nvq was completed on time, which it was not.

3/10

6. How much support do you receive from your training provider when working towards your qualifications?

I don't believe I had any support from my training provider.

3/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The nvq I received is crucial to the role of a telecoms engineer but I believe a more practical approach to the training would be beneficial.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Non that I am aware of

3/10

9a. Would you recommend BT to a friend?

Yes

9b. Why?

As a company they are mostly good to work for. My immediate management have been exceptional in helping to provide a good working environment whilst prioritising customer experience.

10. What tips or advice would you give to others applying to BT?

Focus on customer interaction.