Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Telecommunications engineer, involves working on telephone lines. This includes providing new telephone services to customers and fixing faults which existing customers may have on their telephone lines. The job is quite varied and can involve running cables and sockets in businesses or houses, climbing telegraph poles, working in telephone exchanges or cabinets. in addition to telephone services my job also involves connecting fibre to the cabinet internet to customers and fixing issues which customers may have with these services.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Having had no previous experience with working in this industry most of the skills developed were new to me. This goes from running new cables with internally and externally to working in cabinets or telephone exchanges. Having previously worked in the service industry I have experience with customer service however this new job has helped me to further develop my skills in this area.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I have enjoyed the program, especially so with the practical work which has come with it. I think that as there has been so much to learn, all of which relates to the job role, it has been a very good experience with topics covered being clearly related to the job.

    10/10

  • 4. How well organised/structured is your programme?
  • Generally the programme is well structured with time allowed for you to complete the units needed. Organisation has also been good with direction being provided and a clear path set out to achieve the goal. There are also people available who can help should you need advice on what is needed.

    8/10

  • 5. How much support do you receive from your employer?
  • The support is there if needed. Help and advice is on hand and units are reviewed as completed so that any changes needed can be identified easily. You are given the time needed to complete the work within the time frame with days allocated for working on the NVQ. As these days are typically in a classroom type environment help is on hand on the day.

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Most of the help comes in the form of feedback. You already have the information made available to you in order to complete the NVQ and things such as photographic evidence is something which you collect yourself whilst working on jobs. Once you believe you have completed a unit your training provider is then able to provide feedback on the work completed.

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I think it helps with giving you confidence in the knowledge that the work you are doing in the role is correct and that you can feel you understand the correct processes and procedures for carrying out different types of jobs. There is a lot to learn as an Openreach engineer and the qualification helps to cement that knowledge in your mind.

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • There are sports teams which you can look to join should you with to. There are also nights out which are organised for example at Christmas. There is also a social media app called workplace where people are able to discuss ideas or ask for suggestions. Events also come up with regards to competitions and the like.

    8/10

  • 9a. Would you recommend BT to a friend?
  • Yes


  • 9b. Why?
  • The job may not be suited to everyone as you are normally a lone worker and it does involve being outside in the worst that the British weather can offer. However, the work is very rewarding, varied, and you are helping people. You learn new skills, get plenty of exercise and the pay is very good.


  • 10. What tips or advice would you give to others applying to BT?
  • If you think that the job may be for you then you should absolutely give it a go. If you have the right attitude, a willingness to learn and are not afraid of exercise and climbing the odd telegraph pole then this is an excellent job. You need to be enthusiastic and be practically minded.


Details

Level 2 Apprenticeship

Information Technology

Barrow-in-Furness

February 2020


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