Service Delivery Engineer Review

by BT

Best Apprenticeship Employer

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Providing telephone and broadband services to customers. Fault finding and fixing as well.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt a lot about the telecommunications industry.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it a lot as I am learning a lot of new skills.

    9/10
  • 4. How well organised/structured is your programme?

    • Quite well organised but could be better at the initial stages.

    6/10
  • 5. How much support do you receive from your employer?

    • A lot of support with time to learn.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Good help with questions and guidance.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps a lot as I am researching the business which I wouldn't have done otherwise.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not that I am aware of.

    6/10
  • 9a. Would you recommend BT to a friend?

    • Yes

  • 9b. Why?

    • A good place to work, you can manage your own time.

  • 10. What tips or advice would you give to others applying to BT?

    • Be honest and show your good customer service skills.

Details

School Leaver Programme

Information Technology

Canterbury

February 2020

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