Funeral Arranger Review

Office admin. Funeral home maintenance. Client support. All aspects relating to funeral arrangements. Invoicing. Community engagement. Daily, I clean the home, ensure point of sale is in place, complete my safe to serve checks, manage the office diary, maintain contact with clients, handle client and supplier invoices, check and respond to emails and action any necessary arrangements for our funerals.

Learned all admin based skills, time management including work load and how to balance the diary, as well as invoicing and dealing with suppliers. Developed my skills in client interaction, including empathy and expectation management. Developing my confidence in community engagement and learning what is possible for my funeral home.

I enjoy achieving a new qualification, and engagement with my apprenticeship coach. The work load is not overwhelming in itself, but when being forced to complete it during normal working hours, the expectation from either the programme is too high, or the understanding from our management is unmanaged, as there is never sufficient resources available to allow time to be allocated to NVQ work during a normal working day.

The programme feels a little unstructured as it keeps changing too frequently. One employee to the next may be on a slightly different version of the programme meaning we are never able to appropriately support one another. For the programme I am on, we had a day as a group event with a coach to begin the programme and then after that it has all been telephone or face to face reviews and self led learning. Later colleagues enrolled on the programme seem to have more guided learning.

They are encouraging, but there is little time in my working day where there is appropriate team members in the office to cover the workload while I take time out of the office to complete some work.

As much support as ask her for. She is always quick to answer and supportive.

Much better. I have learned a lot, including where to find answer for unusual scenarios that occur. Some areas feel irrelevant to my actual role in the business.

The team occasionally get together outside of work hours. We have regular community activities that the team are encouraged to engage with.

Yes

Great benefits, wonderful colleagues, reasonable salary. Solid, recognisable, innovative British company to work for.

The process takes a long time, be prepared to wait. Be yourself, but be willing to be adaptable. Be proactive in your work ethic.