Business admin apprentice Review

My role involves entering tickets that haven't been processed on the system and then helping the haulage desk by logging the queries. I also see if tickets that drivers have been given are scanned and if they are not i send them off to scanning. My job role involves a lot of concentration on the computer

I have learned how to develop my telephone skills on the phone to people and got a lot more confidence in helping them get the answer they want on the phone. I have also developed skills on Microsoft as well as emails and the own company website SAP.

I enjoy my programme greatly and have met loads of new people all different ages, I have loved learning the business admin side of things within the company as you dont realise how much actually goes on throughout the business

The company is well structured and has procedures to follow. We use monthly deadlines to complete jobs and if its a busier time of year like Christmas we set weekly deadlines to make sure everything is complete and to make sure all the customers are happy

I receive a lot of support from everyone in my department nit just my employer however, i have 1 to 1s every month where i tell my employer how i feel i am doing and if i can take anymore tasks on. If i ever get stuck or confused someone is always there to show me as everyone has knowledge of the business

I go to college one a week and we work as a class to try and get units finished for the qualification. She also comes out to my work and watches me to assess what can help me in my file

My training provider helps me perform better as i keep a record of all the training i get a week which makes me learn new things as well as of the job training

There is a gym class and yoga that takes place on a lunch time, as it has just opened i have started going there.

Yes

I have learnt so much in such a small amount of time and defiantly been welcomed in open arms with such kind people. I have also got a feel of an workplace environment as well as meeting new people

Take your time and go at your own pace. If you ever get stuck with work shout up and ask its the best way as your just learning and well as being in a different environment