Funeral arranger Review

I begin my day by carrying out a walk through save to serve. I check reports of any calls we’ve received during the night, and contact any clients that we have received messages from. I check the emails for contact from clients I meet families to arrange their loved ones funeral Make arrangements with celebrants, churches, crematorium and florists etc.. to ensure the family has everything they’d like on the day.

My admin skills have improved dramatically due to the high level of paperwork we organise with our clients, and also my skills with excel, Microsoft word etc have all improved as I view and use these to answer admin reports. I feel my communication skills have also improved, with both my colleagues and clients

I enjoy my programme very much as I feel it gives me time to often reflect on my recent work and apply it to my work for the apprenticeship and also it helps to to review how far I am in my journey to progression in my career in the funeral industry

I feel that the structure of the programme is good but I feel could do with some improvement, I often feel I’m not sure where I am up to on my apprenticeship and that my work isn’t sent to me with clear structure on where this fits within my course

I receive a lot of support from my employer and have always felt supported and encouraged by my higher management who make it clear to us what support and services are on offer to us. We have access to an app calle life works which is very helpful to me

I feel the support has been varying as unfortunately I have had lots of change in my training provider, I believe I’ve had three now before the end of my qualification. So the way my work has been delivered to me isnt always the same, all have been very good but lack some consistency

I believe it helps me to reflect on my recent work, and also explore other parts of my role which I hadn’t had the opportunity to yet. Which I can then apply to my every day job. I feel that having this will help me to excel in my job

As a team at work we do engage with eachother socially out side of work, a number of us attend bingo together and we often all meet for a meal after work. I feel this helps us bond better as a team and therefore preform better together within our work environment

Yes

We receive a fair salary, receive very good support for the company, there is clear lines of professional development so you have a good idea of how your career will progress. They have good ethnical and moral values which match my own, and we are encouraged to be proud of the company

To be aware that to work in funeral care is a commitment, that sometimes we have to work extra or more than we were expecting in order to give our clients the attention to detail which they expect. I would also advice them to ask to learn about other roles along side their own