Platform Assistant Review

by Govia Thameslink Railway

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer service duties *(Assisting passengers off and on trains, VIP's, Ramp and luggage) *updating information posters (Engineering works and Station info) Safety procedures * regular perform safety announcements especially when the train is coming and leaving the station, using pit stop protocol) Being visable and approachable if needed

9/10

2. Have you learnt any new skills or developed existing skills?

Learnt more about how the company runs and their policies and regulations making sure I am achieving their mission statement

9/10

3. To what extent do you enjoy your programme?

I enjoyed the classroom teaching, sharing different experiences with other colleagues in the company

9/10

4. How well organised/structured is your programme?

Yeah, pretty well, Linden Management were always available if I needed them

10/10

5. How much support do you receive from your employer?

Enough, did not need much support

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Yeah enough, feedback and support was always communicated swifly

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Under the values of the company make me do a better job, understanding were the company is going

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Probably but not interested

10/10

9a. Would you recommend Govia Thameslink Railway to a friend?

Yes

9b. Why?

Look after you, Attendendence bonus and pension/ brass & shares

10. What tips or advice would you give to others applying to Govia Thameslink Railway?

It's a great job, a job for life, you meet some interesting people but expect the unexpected and you need to think fast in times of disruption