Customer Support Review

by Bloomberg

Rating

9.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role consists in providing support to our clients with our core product - the Bloomberg terminal.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt to multitask, to be patient with clients, to provide quick answers and think on my feet and out of the box to solve certain issues.

8/10

3. To what extent do you enjoy your programme?

Sometimes my role can be stressful but challenging at the same time. I enjoy my role because it is providing me with invaluable experience and skills which can be used in other life situations too. Also I love my role as I get the satisfaction of helping others.

10/10

4. How well organised/structured is your programme?

My programme is very well planned out. I get time out of my working day to focus on the studies for the apprenticeship itself which makes it less stressful and more enjoyable.

10/10

5. How much support do you receive from your employer?

Bloomberg is very supportive, anyone and everyone is always ready to help where they can. Bloomberg has a great team work culture!

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

QA is quite supportive with the studies. I have a skill coach that I can reach out to everytime I have a question whethere this be regarding a task that I need to complete for the next module or about the end point assessment.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The qualification that I am doing is helpful as it defines and explains the duties that a business administrators need to carry out.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, I get involved with different activities and projects. One of them being participating in event where we get to network with previous and new apprentices.

10/10

9a. Would you recommend Bloomberg to a friend?

Yes

9b. Why?

It has a great culture, team work spirit, they value and respect you as anyone else in the company inspite of you being an apprentice and they always try to get you involved in events.

10. What tips or advice would you give to others applying to Bloomberg?

Portray your personality, your passion, be willing and eagered to learn new skills and terminology.