Sales Advisor at Superdrug

Start Date:
2018
Location:
Bracknell
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
£6 hourly
Review Date:
October 2019

Review Score

9 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:

7/10

I worked on the shop floor day-to-day working and learning in different areas all while improving my customer service. This was tills, cosmetics or just generally shop floor. I also had one hour of training time every week to work on my online modules and complete training towards my customer service practitioner.

2. Have you learnt any new skills or developed existing skills?

9/10

I have learned a lot of new skills in my apprenticeship such as customer service skills. This is when I started interacting with customers on tills and on shop floor and providing my help. I also improved on my confidence skills when I started and throughout the whole experience which ultimately made me better with my customer service.

3. To what extent do you enjoy your programme?

9/10

I enjoyed my hours of training where I got to learn new skills and develop my knowlegde of the brand and customer service as a whole.

4. How well organised/structured is your programme?

9/10

My programme is very organised in regards to my assessor planning days in advance to come in and sit down with me and work through what training I have done in between visits. What has been completed and what is yet to be completed is all written down making a well structured programme.

5. How much support do you receive from your employer?

9/10

I receive a lot of support from Superdrug, from both my store team and my assessor. They always check up on my and my training to make sure I am fully confident and up to date. Whenever I need help they are always there to ask which made it much easier and enjoyable.

6. How much support do you receive from your training provider when working towards your qualifications?

9/10

I receive a lot of support from Superdrug, from both my store team and my assessor. They always check up on my and my training to make sure I am fully confident and up to date. Whenever I need help they are always there to ask which made it much easier and enjoyable.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

As it is a customer service practitioner qualification, I believe that all the training I have been completing alongside my time on shop floor and made me much more knowledgeable in my role and a lot more confident when doing jobs in my role.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

We all go out for a meal once in a while which really bonds the whole store and let's everyone get to know each other a bit more which improves relationships within the store.

9a. Would you recommend Superdrug to a friend?

Yes

9b. Why?

Because I have been here for two years and have enjoyed the opportunities it has given me and has made me so much more confident.

10. What tips or advice would you give to others applying to Superdrug?

Make sure when doing training to learn and remember as much as possible which will ultimately help you with your EPA and shop floor knowledge.

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