Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role involves managing the shop floor making sure there are no off sales and the store is full Managing the team in terms of coaching and development Planning roters Making sure the store is achieving all of there KPI’s

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Learned how to manage a team effectively And how to have difficult conversations with employees

    9/10

  • 3. To what extent do you enjoy your programme?
  • It’s a heavy work load alongside working full time, especially when at busy periods you can find your self working 45/50 hour weeks then having to do coursework on top of that but it’s worth it in the end

    9/10

  • 4. How well organised/structured is your programme?
  • Very organised and structured but that had a lot to do with the trainer

    10/10

  • 5. How much support do you receive from your employer?
  • It’s there you just need to ask for it

    7/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Loads of support, the trainer was always a call or a text away

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Has helped me develop key skills that I can implement into the work place

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No, some charity events and when you get to high management, there’s a managers conference

    5/10

  • 9a. Would you recommend Iceland to a friend?
  • Yes


  • 9b. Why?
  • If progression through a company is something your looking at doing then Iceland is really good and placing you on a good career ladder


  • 10. What tips or advice would you give to others applying to Iceland?
  • Get stuck in from the off, show your dedication and comment to learn new skills and you can go far, quickly build relationships with your manger and area manager and don’t be afraid to tell them your end goal where you want to be


Details

Level 3 Apprenticeship

Customer Service

Sandbach

September 2019


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