Store Manager Review

by Iceland

Best Apprenticeship Employer

Rating

5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves ensuring that their is safety in the workplace for customers and colleagues as well as ensuring the store is trading legally within trading standards as well as environmental and giving the best customer experience when in store

5/10

2. Have you learnt any new skills or developed existing skills?

I have learnt more skills on behaviour with staff and customers and how my actions are processed as well as my communication with colleagues has improved. I have also developed my skills around understanding the business and its strategies.

4/10

3. To what extent do you enjoy your programme?

I feel that I have enjoyed leading and developing new skills as well as finding out more about myself and finding ways to improve as a manager

6/10

4. How well organised/structured is your programme?

The programme itself is well structured with easy are by step modules to follow however feel the skills endorsements needs to be simpler and easy for companies to understand going forward

5/10

5. How much support do you receive from your employer?

I have received very little support from employers due to running a shop by myself or assisting and supporting managers in poor performing stores

2/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have received excellent training and support from Lifetime who have really helped me when I have struggled throughout this programme, they have been very supportive in assisting me when I needed help most.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel it has helped me with management techniques and know a lot more about the business in the decisions it makes and how it tries to earn profit.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

none

1/10

9a. Would you recommend Iceland to a friend?

9b. Why?

For a place to shop I would agree, in terms of working however i feel that the retail business side of things is becoming increasingly difficult to work for and feel that the demands and the challenges that are given can cause serious amounts of stress

10. What tips or advice would you give to others applying to Iceland?

My advice would be that they must be very strong willed and strong minded to cope with the increasing pressure however Iceland does have a massive family feel to it so you must be willing to show enthusiasm and good character