1. Please give an overview of your role and what this involves on a day-to-day basis:
On a general day, I am responsible for supervising team members, adjusting stock inventories and ensuring that our products are available, merchandised and presented in a way that is pleasing to the customer, I am also responsible for customer queries, potentially opening/closing the store and cashing up at the end of the day
2. Have you learnt any new skills or developed existing skills?
I’ve probably developed more as a person separate to the apprenticeship itself, this has taught me to grit my teeth and get on with the work more than anything, much of what I would have learned had already been covered in my business A level, the refresher was kind of beneficial
3. To what extent do you enjoy your programme?
Writing the reports were mildly enjoyable as I like to attempt to write eloquently and communicate my ideas but the rest of it wasn’t fun at all, it was especially insulting that my colleague was promoted to supervisor without completing this course, despite being told it was mandatory for me to become a supervisor myself
4. How well organised/structured is your programme?
It was pretty confusing to navigate first of all despite the best efforts of my trainer although once I got to grips with it it was okay, it would have been better to have an understanding of all the work required before the apprenticeship began, I would have still signed up but it would have been better prepared
5. How much support do you receive from your employer?
My manager answered my questions and made sure I was competent in my job role, once encouraged himself he would make sure I was on track to complete my course, he initially didn’t plan to allocate time to allow for training although eventually gave me the time to do my apprenticeship work once demanded by the organisation
6. How much support do you receive from your training provider when working towards your qualifications?
My training provider answered all of my questions, she made sure I met all my deadlines even when I was leaving a lot of it to the last minute, she was patient and would always chase up work and attempt to coordinate with my manager and workplace to further my studies
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
I feel like it hasn’t really made too much of a difference, all of the relevant information was covered in my business studies A level qualification and so I was aware of already, maybe writing it down cemented it in my mind and encouraged me to think about it more
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
Occasionally there are things like staff meals and charitable events, most recently there was a football tournament, although I prefer to spend less organised time away from my colleagues at the moment as I feel like I spend too much time working around them already and dedicate my time to the hobbies I have already
9a. Would you recommend Iceland to a friend?
It’s fairly lenient in terms of disciplinary action, compared to some jobs it’s not really that bad but I wouldn’t consider it particularly fulfilling, I think my friends would most likely agree with me although my idea of fulfilling might not be the same as someone else’s
10. What tips or advice would you give to others applying to Iceland?
Prepared to be flexible and be aware that different periods of the year are going to be more challenging, if you’re looking for consistency in a job then retail might not necessarily be the answer, be prepared to disagree with management and be frustrated with the level of competence of peers
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