Customer Serice Advisor Review

by Santander

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

answering inbound customer calls for Santander. dealing with a range of customer queries. communicating effectively with both my team leader, my colleagues and my customers to provide good customer service

10/10

2. Have you learnt any new skills or developed existing skills?

I've learned new processes that must be used to help customers with their banking issues

10/10

3. To what extent do you enjoy your programme?

i enjoy the hours pay and meeting new people and learning new skills

10/10

4. How well organised/structured is your programme?

it is very well structured

10/10

5. How much support do you receive from your employer?

a lot of support

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

a lot of support

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i feel that it is very helpful

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes

10/10

9a. Would you recommend Santander to a friend?

Yes

9b. Why?

good worklife

10. What tips or advice would you give to others applying to Santander?

give good customer service