Customer Serice Advisor at Santander

Top Employer
Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Review Date:
September 2019

Connect with Santander

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


answering inbound customer calls for Santander. dealing with a range of customer queries. communicating effectively with both my team leader, my colleagues and my customers to provide good customer service

2. Have you learnt any new skills or developed existing skills?


I've learned new processes that must be used to help customers with their banking issues

3. To what extent do you enjoy your programme?


i enjoy the hours pay and meeting new people and learning new skills

4. How well organised/structured is your programme?


it is very well structured

5. How much support do you receive from your employer?


a lot of support

6. How much support do you receive from your training provider when working towards your qualifications?


a lot of support

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


i feel that it is very helpful

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)



9a. Would you recommend Santander to a friend?


9b. Why?

good worklife

10. What tips or advice would you give to others applying to Santander?

give good customer service

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