Funeral Arranger at Co-op

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Start Date:
Connah's Quay / Cei Connah
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Review Date:
September 2019

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1. Please give an overview of your role and what this involves on a day-to-day basis:


I ensure the running of my branch, speaking to Families to ensure that all aspects of the Funeral are taken care of. I also conduct chapel visits and make sure that their loved one if looking their best. More than that I provide support to Families and a listening ear.

2. Have you learnt any new skills or developed existing skills?


I have learnt a wider range of communication skills that will ultimately make me better at the my job and I will be able to help families in a more productive manner. I have learnt self management and organisational skills. These are very important when planning a Funeral where you cannot leave anything to chance.

3. To what extent do you enjoy your programme?


My programme is engaging and is providing me with a solid knowledge base. I am given a training plan on each visit with my tutor and we work through this together to make sure that I understand the materials and what is required from me. I am looking forward to learning more about the Funeral industry.

4. How well organised/structured is your programme?


My Programme is well structured, every aspect has been crafted for the industry that I am now working in. Stretch activities help me to improve my knowledge. Interactive work books are sent out and each one of those is specific to my job role and gives me tasks to complete.

5. How much support do you receive from your employer?


My employer has been extremely supportive and always been willing to give me off duty to help me with my studying and completing my tasks. I have also been given the opportunity to shadow people within the company to gain better skills and to identify areas of the business that I would like to base my future in.

6. How much support do you receive from your training provider when working towards your qualifications?


My training provider supplies me with a personal tutor who is contactable whenever needed, she comes and visits me, calls me and emails me. No task is ever set without the support needed and adequate time to complete. I feel very supported by Peopleplus and would recommend a qualification with them.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


There are units that I must complete that will give me a good knowledge base for my role but also optional modules so that my learning very much goes in the direction that I want it to. The knowledge that I am learning is helping me to deal with families requests better.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


I am encouraged to get involved with surveys and professional networks to help to enhance my knowledge, my skills and my voice within the organisation. Social activities are always advertised and anyone is welcome. The company really looks after us as employees and I feel very settled in my role.

9a. Would you recommend Co-op to a friend?


9b. Why?

Since I started with the Co-op I have felt welcomed, supported and proud. The Co-op ethics are something that I am proud to be part of ... we care about people not profits. This is echoed throughout everything we do and I finally fell that I have found the right fit for me.

10. What tips or advice would you give to others applying to Co-op?

Be yourself! The online interview process gives you the opportunity to be based on who you are and what you can offer rather than your previous experience. This makes Co-op a perfect place to go for that change of career in. Think about your answers on the online testing and do not say what you think a company would want to hear ... it's about getting to know you, not your desire to increase sales figures!

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