Administration apprentice at Mini Swimming

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Review Date:
August 2019

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Answering parents enquiries via telephone, responding to emails, taking payments, making bookings, arranging make up sessions, marketing, driving and doing whatever boss wants when she wants whether its to do with the business or not. being adaptable, organised, patient and providing excellent customer service. liaising with teachers about students moving class.

2. Have you learnt any new skills or developed existing skills?


Not at all. [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] a failing company that cant afford to pay people full time so just take them on as a apprentice then leave them with unbearable work loads in an office on their own with no training at all or help. was a joke.

3. To what extent do you enjoy your programme?


not at all, it was awful. the only plus was some of the parents were nice on the phone.

4. How well organised/structured is your programme?


As I said in the last box, I was left on my own in the office for three days a week with no training and was told to call someone if I needed help then was made to feel like a bother. [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]

5. How much support do you receive from your employer?


I only met the employer twice in my time there, Key training was great when i contacted them but the employer was appalling and unprofessional.

6. How much support do you receive from your training provider when working towards your qualifications?


Training provider was outstanding, I had them to help me be talked through everything and it was all explained very well. There was meetings with a person who would help with work and give advice and tips, but the lack of support from the actual employer made it impossible completely.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I ended up having to leave due to the company being so bad and poorly managed, it was no place for an apprenticeship. the training provider was excellent and helped me in every step from interview right through to leaving the company and provided excellent advice. Shame the company was poor

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


not at all, the company was in a tiny unit office with only 3 admin staff (reduced to two in my second week) and i was left completely on my own all the time. there was no benefits what so ever, just stress. it was a horrible experience.

9a. Would you recommend Mini Swimming to a friend?


9b. Why?

As I said in the other questions, there was no training or help provided, they just wanted somebody to work cheaply as the company was failing. I was left on my own, no help, had to work things out on my own completely and the work environment and boss was awful.

10. What tips or advice would you give to others applying to Mini Swimming?

If you're looking for a full time role which is challenging on minimum wage and you have years of admin experience and can tackle every single business need which isn't your responsibility or is impossible to do go for it. If you're looking for an apprenticeship with development just dont.

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