Rating

5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • A variety of skills/roles are necessary. These range from dealing with the public, stock control and numerous managerial tasks as well as a physical presence on the shop floor. Dealing with customer problems and supervising staff.

    5/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt new skills and developed existing skills.

    5/10

  • 3. To what extent do you enjoy your programme?
  • At the moment the role is very demanding due to staffing pressures and has not been particularly enjoyable.

    3/10

  • 4. How well organised/structured is your programme?
  • My training provider is excellent but my employer needs to make more time for official training.

    5/10

  • 5. How much support do you receive from your employer?
  • At the moment support is poor. More time needs to be allowed for training and feedback.

    3/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My training provider has so far been very supportive. They are available for me to ask questions whenever necessary.

    9/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Early days.

    7/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Not that I am aware of.

    3/10

  • 9a. Would you recommend Iceland to a friend?
  • No


  • 9b. Why?
  • I feel they need to support and value their staff more.


  • 10. What tips or advice would you give to others applying to Iceland?
  • Show willing and you must be able to multitask and work hard.


Details

Level 3 Apprenticeship

Customer Service

Newton Abbot

August 2019


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