Team supervisor Review

I run a team and duty manage the store. Deal with customer complaints and querys. Help train team members. plan aspects of store operation and oversee implementation. Work with the store manager to deliver the business objectives. Make sure accuracy is achived by team members in all aspects of store operation.

Learnt some new coaching skills and developed existing ones. Learnt how there are different structures of leadership. Learnt the importance of having a motivated work force and how to help motivate team members. Developed communication skills so that when explaining something to a team member they understand the required outcome.

I enjoy working on improving myself and learning new ways and techniques of managing people so that they can improve as well. I enjoy the wide range of topics discussed in the apprenticeship and the knowladge that i have gained has already been help full in the workplace for me.

The structure of the programme could be better, there are alot of things that do seem unnessasary and a lot of the programme seems to be based on saying the right words instead of actually having a understanding of the topic. It would be better if they focused less on there being key words needed to be said.

I recieve some support but not that much, i am left alone to try and manage my own time when doing my apprentiship which sometimes can be difficult because i dont get around to doing as much as i should do as i end up trying to do other things instead.

The trainer has not been that great if im going to be honest. They are not very good when communicating over email and it can take over a week to hear anything back from them when trying to sort out appointments. The trainer has not shown up on times or been late. When they are present though they are helpful to a extent.

If im being honest i dont think that it helps that much, i belive that a in store programme that focused on the way that the buisiness works and the different requirments needed in the role would be better. The apprentiship is more of a broad spectrum of knowladge so would be good if trying to find another job.

The store does sometimes hold activities such as social activities every now and again with team members free to come along and have a chat outside of work about things other that work. The stores in the region will sometimes have a sports event such as football or rugby. there are networking events schedueld for the assistant manager and managers but not for team supervisors as of yet

Yes

I have worked there for a long time and i enjoy the fast paced enviroment and i enjoy the fact that each day has a new challange. The company has fair policies and overall it is a enjoyable place to work at. The managers i have had have always been reasonable.

If you apply to work at wilko dont expect it to be a easy job that you can doss about in. You need to put effort into the work and show that you are enthusiastic and thats what counts the most because even if you make a mistake atleast you show the right attitude