1. Please give an overview of your role and what this involves on a day-to-day basis:
my job is to manage the shop and staffs, taking responsibilities to open the shop, getting the shop ready before opening, managing staffs setting example working and helping putting stock out, taking and checking the milk and bread deliveries managing cash with the back office, making sure the staff helps out when its not busy like packing home deliveries and doing the put backs, answering phones calls, dealing with refunds and home deliveries issues.
2. Have you learnt any new skills or developed existing skills?
i have learn how to dealt with managing the shop by myself, training new staff using the self service and tills, learn how to cash up and do full cash up on self service, learn how to do online picking, using the new hht, and to do the shrinkage properly.
3. To what extent do you enjoy your programme?
i fully enjoy the programme you learn in theory what you do on a daily basics in the shop, you learn more about the business and get a more understanding of the retail business especially how to deal with a difficult situations calmly, you get to meet with your lifetime trainer once a month
4. How well organised/structured is your programme?
very organised, the trainer , managed to come and see me every month, get to catch up on the course and talk about what is expected of me to be done util my next meeting. task is given out to be studied and we look and what can be done more such as support.
5. How much support do you receive from your employer?
none, its been 6 months since i have been put on the course and so far no manager has been able to sit down with me and talk through or support me with my training, its been really hard not been able to get some support, now i have a new manager s hopefully he will be able to.
6. How much support do you receive from your training provider when working towards your qualifications?
my trainer is really supportive, she does her best to explain what is expected from me, she gets in touch often to see how i am getting on with the course she has also advised to buddy up with one of Iceland staff that is on he lifetime training to support each other as we are on the same course.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
well i get to learn more about the company experience how the do dealt with situations more understand about the running of the business efficiently
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
9a. Would you recommend Iceland to a friend?
Iceland is a good company to work for
10. What tips or advice would you give to others applying to Iceland?
work hard and available
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