Supervisor at Iceland

Start Date:
Bury St Edmunds
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£170,000 monthly
Review Date:
August 2019

Connect with Iceland

Review Score

8 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


Maintaining the grocery section standards while also ensuring all other store activities are being completed in ample time with the correct standard. Specifically in grocery, breaking down deliveries, outputting stock with a prioritization on off sales and lows, with a focus of deep filling later in the day. Ensuring all POS on the grocery section is up to date as well.

2. Have you learnt any new skills or developed existing skills?


People management-This is the biggest area of growth I've experienced as it was not a factor in my previous job role (front line staff member.). Learning through mistakes as well as observing my higher peers has resulted in a more robust understanding of how to manage various people in the store.

3. To what extent do you enjoy your programme?


'Enjoy' is a tough word to use. The course is more of a change of pace/light from my regular day to day workings. as a result the learning process has been refreshing yet inconsistent. This is purely due to the nature of the meetings so I have excepted that. The actual enjoyment has come 100% from my trainer Tasmin how is able to create a fun and bubbly atmosphere with these rather mundane topics.

4. How well organised/structured is your programme?


The actual course itself seems to be well planned out and robust from beginning to end. Although communicating that via their 'Lifetime' Portal clouds it a bit, creating some confusion on my end. Trainer Tasmin has done her best to bridge this gap and create a more seamless experience with the work.

5. How much support do you receive from your employer?


With both line managers I have had during the course, they have both been 100% in support of the learning needed and have facilitated in both giving me learning from their own experience as well as giving me set hours to do the course work, that being the three and a half hours given weekly. Although it is difficult to detach myself from the store sometimes to get this learning in when the store is struggling.

6. How much support do you receive from your training provider when working towards your qualifications?


Its been clear from day one that Tasmin is behind me 100%, no doubt in my mind she is willing to go above and beyond to ensure I achieve the learning for the set module. She is as supportive via email, phone or during our face to face sessions. She is a consistent anchor for me and this course.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


Given how different Iceland is from a great deal of other retail experiences, as well as how general and open this course seems to be, not a great deal helpful in select cases, but I have noticed other areas of the course can be useful if I do wish to progress within Iceland. I do appreciate as well that this is a nationally recognized qualification, as a result I'm able to take it anywhere retail related.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


The few activities that come to mind are the 'area party'; where store in the area meet once a year, normally October, to celebrate the year, play party games and dance on the dance floor with a drink or two. I've participated in numerous area parties with messy results. Also during Christmas, to lighten the mood of the retail stress we have done a secret santa in the past as some fun.

9a. Would you recommend Iceland to a friend?


9b. Why?

It's genuinely enjoyable work, with the high intensity daily as well as the hyper condensed knowledge required to succeed. Being able to get into a daily routine with my Grocery section has been a good goal and rather satisfying to complete over the various months I've been here.

10. What tips or advice would you give to others applying to Iceland?

Apply if you enjoy stress for eight hours at a time. Apply if you enjoy learning and mastering in store processes such as the Home Delivery system and stock handling. Apply if you're happy to work with the same faces day by day. Apply if you want to be happy.

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