Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • my role is the day to day running of an Iceland store, managing a team and insuring we deliver the best experience for our customer

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • developed existing skills

    8/10

  • 3. To what extent do you enjoy your programme?
  • the programme is quite challenging sometimes but I enjoy a challenge so look to give it my best shot

    7/10

  • 4. How well organised/structured is your programme?
  • so far the programmes is very well structured

    7/10

  • 5. How much support do you receive from your employer?
  • we receive 3.5 hours a week to work on this, but sometimes hard when outside factors pull me into store such as sickness

    6/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • my trainer is good, but is different from the original trainer I had to start with I found the company was not very good at communicating when the trainers were changing and had no contact about this also they was very little communication at the start about when the course was starting

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • at the moment I feel I have not covered much new that I did not already know so feel it has not helped me perform that much better in what I do so far

    5/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • we always try to go out socialising as a team

    9/10

  • 9a. Would you recommend Iceland to a friend?
  • Yes


  • 9b. Why?
  • I think Iceland is a well run business and looks after its staff, I enjoy working for Iceland and feel very loyal to iceland


  • 10. What tips or advice would you give to others applying to Iceland?
  • show your hard working and look to make Iceland the best it can be


Details

Higher Level Apprenticeship

Customer Service

Bristol

July 2019


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