Administrative officer Review

by Civil Service

Rating

5.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is an administrative officer within the civil service. Working within the operational delivery profession means I provide customer service to members of the public.at the moment this involves telephony work.

8/10

2. Have you learnt any new skills or developed existing skills?

I've developed my already existing communication skills and improved my customer service approach.

6/10

3. To what extent do you enjoy your programme?

I enjoy the people on my programme but the company delivering the apprenticeship can seem unprofessional.

6/10

4. How well organised/structured is your programme?

Poor structure and organisation. I should have a talent coach to help me throughout my apprenticeship but I have never met them or spoken to them.

2/10

5. How much support do you receive from your employer?

My employer is very supportive providing specific times I can work on my apprenticeship.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

None. My training provider should have assigned me a talent coach to answer any questions and approve my work throughout my apprenticeship but the coach I was assigned I met him once for approx 10 minutes and then he quit and I no longer have a talent coach.

1/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It suits the job role in customer service.

6/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes

5/10

9a. Would you recommend Civil Service to a friend?

Yes

9b. Why?

They are a great employer that seems to care about their employees

10. What tips or advice would you give to others applying to Civil Service?

Be very patient