Deputy club manager at Holiday Inn

Start Date:
Programme Type:
Degree Apprenticeship
Review Date:
July 2019

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I am currently the deputy manager of a health club in Cambridge. I complete many jobs and talks daily these include things like cleaning, personal training, meetings , completing Rota’s , inputting staff hours for payroll, planning and implementing new idea for the health club and many more. I enjoy everyday at work as my job is very rewarding and I am constantly learning new skills.

2. Have you learnt any new skills or developed existing skills?


I have certainly learnt new skills completing this qualification. One thing that stands out a lot to me is my new ability to think of an idea and take it all the way to the end. I know how to complete operational plans and prioritise my workload so that my idea is a success and becomes a reality.

3. To what extent do you enjoy your programme?


I really enjoy my programme. Learning new skills and being able to use them in the workplace really excites me. As long as I am developing and becoming a better manager I am happy and this programme has certainly done that for me. I have a good time with my tutor when I see him and we make the visits interesting and exciting.

4. How well organised/structured is your programme?


I feel my programme could have been a little more structured but I am aware that it is fairly new and is still in the trial and error stage. I am happy with how the overall system works and how I gain the knowledge I have. I also like the way it is very clear on what information is needed in the written work of the programme.

5. How much support do you receive from your employer?


I have received great support from my employer. They have taken the time to sit with me and discuss the qualification. They have also aided with me in producing the best portfolio of evidence by allowing me to chair meetings and complete PDP’s with individuals. Overall I have had lots of support from not only managers but also my staff.

6. How much support do you receive from your training provider when working towards your qualifications?


I see a tutor every month who is extremely helpful and effective in his teaching. I enjoy the sessions as it gives me time to discuss in detail what I have learnt and if anything needs tweaking or correcting in my written work then this can be done in those sessions.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


Everyday I use the new skills I have learnt from my qualification. Some bits that stand out to me are constructive feedback and when and how to give it and also communication skills and techniques. I also feel I am a lot better at getting the best from my staff as I am able to use the correct tools to find out what motivates and excites me team about their job.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


In my place of work that definitely try and get a great together in every department. They are happy for us to go out as a team together and on some occasions find this. They also do thank you Thursdays where staff are treated to something special. Overall I would say staff are treated very well and have a good connection with one another. Unfortunately there is not many activity based days or experiences in my place of work

9a. Would you recommend Holiday Inn to a friend?


9b. Why?

I think my place of work really looks at what each individual wants and they do there best to get them that. All staff are treated very well and as a result work harder to make the company more successful. It is a great gateway place to work. The opportunity’s our endless and you learn so much everyday.

10. What tips or advice would you give to others applying to Holiday Inn?

Be friendly and approachable. Everyone gets on well so don’t isolate yourself from anyone. Keep your mind on your goals and aims as the company will often find this for you and will help you get there. Don’t be afraid to ask for help or ask silly questions.

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