Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I am a customer service advisor dealing with complaints and enquiries from a customer base comprising some 4 million households. Inbound calls comprise of various enquiries relating to the electricity industry.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have received more support from my line manager as a result of the NVQ, including support in developing into other roles, and sitting in with various departments.

    9/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy working with my trainer as she is very supportive and easy to get along with. The course is straightforward.

    9/10

  • 4. How well organised/structured is your programme?
  • This is the one thing that lets it down slightly, the IT system is transitioning to a new platform. The older one which I'm using isn't the most user friendly to navigate, but once you know how to search it isn't too bad.

    5/10

  • 5. How much support do you receive from your employer?
  • My employer does try to allow time and enable me to undertake this at work. The nature of the business though is reactive so unfortunately time can never be totally ring-fenced for me to complete the work needed, so it often needs to be rescheduled.

    7/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • So far really good. I feel that my trainer listens, guides and teaches in a way that matches my learning requirements.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • So far the qualification reinforces and highlights my existing knowledge, and puts into perspective how I currently deal with customers in a different way.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Occasionally we are able to undertake community days which allow us to assist charities in either getting involved in their activities or fund raising.

    10/10

  • 9a. Would you recommend SSE to a friend?
  • Yes


  • 9b. Why?
  • If my friend had a power cut, I'd recommend them calling 105.


  • 10. What tips or advice would you give to others applying to SSE?
  • A sound knowledge of the industry is essential and good customer service, plus an awareness of "if it isn't safe, we don't do it" is crucial.


Details

Level 3 Apprenticeship

Portsmouth

June 2019


View More Reviews
Recruiting? See how we can help you