Business help and support advisor Review

My role on a day to day basis includes taking inbound calls from small and medium businesses. I deal with repair , billing and order issues from these customers. I will test lines and broadband for the customer and help with basic email, domain and IT issues they may come around. I deal with general order issues by contacting openreach and checking their systems and then for billing its just general bill query's usually.

When I originally joined BT as a sales advisor and then moved across to business my skill set has had to change. Originally I mainly used information seeking skills to find the right products for customers. Now I have moved to BT business I have a more technical approach to speaking to customers and have had to adapt and change my skillset, dealing with more difficult customers time to time. Being able to translate technical terms into more simple and straightforward terms when speaking to customers.

So far in the apprenticeship while working on the job it has been enjoyable being able to take time from the main role of the job to further increase my skills and learn throughout the process and build a career within BT. Getting time off the phone to learn more about BTs policies and learn more about the skills I can use and learn on a day to day basis to make my job easier.

My programme is well structured. I get my apprenticeship days to complete and work on the programme every 5-6 weeks. My apprentice leader has made it easy for me to understand what is required and by when. The systems are well laid out and allows me to see what work I have to do, what work I have done and my overall percentage completed.

BT as an employer make it easy to complete my apprenticeship work, they fully support me and the other apprentices and set it as a career builder. We feel valued at BT and the BT apprenticeship programme is well sought after and not the easiest to get in to. Any support I need is easy to get.

I receive support from my apprenticeship assessor when I attend my apprenticeship days. Any advice or questions I ask are always answered quickly and my assessor always has the information and the answers to any question I may ask. Any support that I may need throughout my course is always accessible and my assessor is always contactable.

My IT and customer service qualifications that I'm working towards during my apprenticeship will highly help me perform better in my role. Customer service allowing me to always know all the guidelines to do with customers and allow me to work on and develop my customer service skills. My IT qualification will help me better understand more about the hardware and software part of my job which will allow me to assist my customers better when it comes to the business repair part of my job.

Within BT we have social activities throughout the year for the whole centre to get involved in. We have annual BBQ where the whole centre get together and enjoy social activities. We also have an annual Christmas night out and different fundraisers throughout the year. This year so far we have had a race night to raise funds for our annual BBQ.

Yes

Good quality of work. I have already recommended 2 friends to join my Role in BT business due to the friendly colleagues and feeling like a valued individual in the workplace. Everyone I have came into contact with so far in BT have left an outstanding impression and I have nothing negative to say about anyone working here. The security of the role is good and I never feel like I cant speak out or have to suffer while working for BT. There is always support when needed.

If you are looking to join BT as an apprentice, make sure the role sound like it suits you. Everyone here at BT will support you in your role and assist you in finding what's best for you. When applying just be yourself, be confident in yourself and what you can bring to BT. Do your research and come prepared. Nothing looks better than answering all the questions that the interviewer is going to ask before they ask them. Leaves good impressions.