Customer Service Advisor Review

by BT

Best Apprenticeship Employer

Rating

8.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Within my day to day role I take calls from business customers in order to resolve there issues, dealing with complaints in line with process and policy.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes, while carrying out my apprenticeship I have earnt while learning. Which has allowed me to develop professional and personally. Gaining a qualification that is transferable.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Easy to follow and found it quick to complete. Another qualification under my belt. Which I gained with assistance from my mentor.

    10/10
  • 4. How well organised/structured is your programme?

    • very well.

    10/10
  • 5. How much support do you receive from your employer?

    • 1 day a months to complete my studies.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • continuous checks being carried out to make sure I was on target to complete it in time.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel this qualification has allowed me to complete my day to day role with confidence. And has allowed me to investigate customers issues in more detail. And has stressed the importance of working in partnership to meet a common goal.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    1/10
  • 9a. Would you recommend BT to a friend?

    • Yes

  • 9b. Why?

    • The flexibility of work and the space and opportunities to go personally and professionally.

  • 10. What tips or advice would you give to others applying to BT?

    • Be yourself and let your confidence and courage shine through as it is all about being able to communicate well with people and customers.

Details

Level 3 Apprenticeship

Information Technology

Alness

June 2019

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