telephony representative - credit cards Review

by NatWest

Best Apprenticeship Employer

Rating

2.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Making a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs. Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service

    4/10
  • 2. Have you learnt any new skills or developed existing skills?

    • no because I should've started 26th March and haven't been given any time in my schedule to start the apprenticeship. had on going problems with application that went on for about 2 months, missed original start date

    1/10
  • 3. To what extent do you enjoy your programme?

    • cannot say as I haven't started

    1/10
  • 4. How well organised/structured is your programme?

    • not very as I should've started in January and then march and issues are still ongoing

    2/10
  • 5. How much support do you receive from your employer?

    • not much at all

    2/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • n/a

    2/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel I already have the skills for customer service

    2/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there are

    5/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • enjoyable place to work, great career prospect

  • 10. What tips or advice would you give to others applying to NatWest?

    • do your research, be happy, show you are great with people, don't stress

Details

Level 2 Apprenticeship

Finance

Southend-on-Sea, UK

May 2019

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