Funeral Arranger at Co-op

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Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Review Date:
May 2019

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1. Please give an overview of your role and what this involves on a day-to-day basis:


I arrange funeral arrangements with families for their loved one I arrange pre paid funeral plans with clients I care for the deceased I complete all admin and financial tasks

2. Have you learnt any new skills or developed existing skills?


Yes I have learnt lots of new skills! I have developed my empathy skills. I have learnt new skills on the computer in using different systems. I have learnt how to take payments and manage finances and reports. I have learnt how to care for deceased and handle coffins and other equipment.

3. To what extent do you enjoy your programme?


I am a couple of months into the programme now and I am enjoying the flexibility that enables me to research different topics and gives me the opportunity to go and shadow other people’s roles to get a better idea of what goes on in the background and during the day or the funeral.

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4. How well organised/structured is your programme?


I think it is well structured as it sets each unit out at a steady pace and reviews take place every 6 weeks or so which allows enough time to complete different tasks beforehand. There is also other workbooks with tasks to complete a long side the units and the reflective practice which needs to be completed regularly

5. How much support do you receive from your employer?


I haven’t received a lot of support from my employer as of yet as I don’t feel I need any at the moment however I do believe they will allow time during work hours for us to complete work which is the 20% of my working hours per week.

6. How much support do you receive from your training provider when working towards your qualifications?


The support received from the training provider is good. I have access to email my tutor, ring her and see her face to face if I prefer. I have been informed that everyone’s needs are different so tutors will help as much or as less as you want. I don’t feel I need much support at the moment.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I believe it will give me better and deeper insight into the funeral care industry and enhance my knowledge. It will help me to perform better as being able to shadow and take part in different opportunities will build my confidence and experience which we enable me to guide and support my families to the best of my ability

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


We have to take part in community activities on a regular basis to help build better and stronger networks with our surrounding community. However we don’t have access to social activities or away from work activities that are just aimed for staff and their benefit and not to benefit just the company.

9a. Would you recommend Co-op to a friend?


9b. Why?

I do believe the majority of staff that work for the co-op are in it for the right reasons and it isn’t just a ‘job’. In funeralcare we all do are absolute best to make sure families get the care and support they deserve and need at the time.

10. What tips or advice would you give to others applying to Co-op?

To be open and honest when applying and to just be yourself. Co-op managers will pick up on if you are the right candidate for the role regardless of age, gender, background etc To be in enthusiastic about the role your applying for and have clear reasons as to why you want to work for co-op

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