1. Please give an overview of your role and what this involves on a day-to-day basis:
To run the funeral home smoothly and with the upmost professionalism, dignity and respect at all times. To work with families in their time off need, offering advice, guidance and support. keep track of all transactions that come through the funeral home, keeping and updating information at all times on the computer system. Taking delivery of orders and distributing them to the right office or colleague.
2. Have you learnt any new skills or developed existing skills?
My computer skills were very limited when I first started but have improved no end and will only get better. My knowledge of how to make a funeral happen and what is involved is developing all the time. My skill's to help a family are also developing on a daily basis, how to talk to a family member, body language, knowledge are all skills that will continue to improve and develop over time.
3. To what extent do you enjoy your programme?
At first I was very nervous about the programme as I left education a long time ago, how ever my mentor for this is amazing and she has helped me no end to reassure me, guide and advise the best ways to approach the programme. This has helped me no end and also given me the confidence to enjoy and hopefully excel in the programme
4. How well organised/structured is your programme?
I have a map to follow which gives me the information as to how and where I should be in my learning programme. My mentor makes regular contact via the phone or email and we have face to face sessions regularly also, for someone like myself that struggles with confidence when it comes to learning this is invaluable.
5. How much support do you receive from your employer?
Support is all around us! whether it be from other funeralcare colleagues, our funeral directors or management, knowing I can contact any of them when I need help is a comfort. The coop also offers other avenues of help and support from the likes of Rainbow, Guardian, IT, MyHR and CLS.
6. How much support do you receive from your training provider when working towards your qualifications?
My mentor is fabulous. She gives me the time I need, explains everything clearly and concisely, makes sure that I understand what I am doing and what is expected of me next. She has founds ways to suit my learning style so I can work things out that I haven't been able to do before.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
Everything I do towards my qualification with my mentor and by myself is all knowledge that is required for me to know so I can perform the job role to the best of my abilities. By doing the qualification it leads me to do things that i may think has no relation to my job role but always turns out to be relevant and useful to my job role.
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
There are many different activities that we can get involved in throughout the year which we can perform within our working day, putting on coffee mornings, bereavement clubs, joining in with local events. we all recently joined in with Swansea Pride. Bingo evenings for team building as well as a lot of fun, meeting up for coffee or lunch with fellow colleague's to chat, compare notes and learn from each other.
9a. Would you recommend Co-op to a friend?
Since I was lucky enough to join the Co-op I have had nothing but a great all round experience. I love my job, what I do, who I work along side with. This has had such an impact on my personal life!! I am a much happier person which friends and family benefit from, if it can do this for me I am confidant that it would do the same for my friends, so I would be more than happy to recommend the Co-op as an employer.
10. What tips or advice would you give to others applying to Co-op?
Always be yourself as its your personality that is a major part of the job role. Spend time to do some research in the sector that you are applying for. If its really something you want to do be persistent because if you don't succeed the first time you are always able to re-apply.
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