Technical Support Adviser Review

by Sage

Best Apprenticeship Employer

Rating

5.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

In my role I support payroll software and help customers with any issues they may have to do with processing payroll and software problems from the Payroll software.

7/10

2. Have you learnt any new skills or developed existing skills?

I've learned how to manage my time better in tough situations. I have developed good customer service skills that I will be able to take forward in the future and use in any future job role.

7/10

3. To what extent do you enjoy your programme?

4/10

4. How well organised/structured is your programme?

often time of line for course work can be changed around which can become stressful when vie planned what tasks I will be completing in the deducted time. I find it tough to keep up with the job role and the course work at the same time, at times it can be too much information to take on board at the same time.

4/10

5. How much support do you receive from your employer?

coaches offer lots of support and managers are kind and supportive. Manager always pushing to improve and motive me in my role which has been good as it shows there passion for there staff.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

training provider offer support and advice on tasks.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The qualification links into my job a small amount. I think the qualification should be very specific to the apprenticeship job I do on a daily basis. sometimes the course work and the job role work are many worlds apart and do not always link together effectively.

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

I've learned a lot at Sage since joining, the people are great friendly and supporting.

10. What tips or advice would you give to others applying to Sage?

Research your job role - be yourself - think about where you want the job to take you in the future