Junior Desktop Analyst Review

by Capgemini

Best Apprenticeship Employer

Rating

7.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I Help users with IT problems, build laptops, support users remotely, fix printers. I look into network issues in 3 buildings, help users with software issues, help big events with IT, e.g. inductions, company events. I also look after meeting room technology and make sure it is all working.

8/10

2. Have you learnt any new skills or developed existing skills?

I have developed my confidence a lot as I speak to a wide range of users from graduates/apprentice all the way up to Vice President. I have developed my general knowledge of IT and improved time management. I have also learnt about networking and about Virtualization and emerging technologies.

6/10

3. To what extent do you enjoy your programme?

I enjoy it because each day is different and some days i am really busy and some days it is quiet, my colleagues treat me like another employee and not as an apprentice, I enjoy my training as i can do it from home where it is quiet and not as busy as the office.

8/10

4. How well organised/structured is your programme?

I have set days where i need to do my training and set exam days, so I can plan according to it also i get emails really quick if there are any changes and i can work around it. I also get regular updates about progressions and have monthly reviews.

7/10

5. How much support do you receive from your employer?

I receive a lot of support, i have a mentor in my team and an mentor who is quite senior, i can ask any questions and i know i will get a response, i have regular meeting where people check how i am doing and how i am progressing here.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support from my training provider when i am working, i have monthly meeting with my adviser and we talk about training and general work, i get emails from the support team and from my tutors to keep me updated on work i have completed before.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I believe that the qualification i am receiving is helping in in my role as i am learning things which i do day to day and the things which i will do in my future, i have learnt a lot so far and hope to keep updated on my role.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

You can get involved in team lunches/ gym/ regular networking events and company events. I can also get involved in volunteering which is normally during my working hours but it can be out of hours as well if we decide. Sometimes my team go out for lunch together or get pizza and chill.

7/10

9a. Would you recommend Capgemini to a friend?

Yes

9b. Why?

I would recommend Capgemini to people because It is a really good place to work with friendly people who support you and there is a big scope to progress up and scope to move around the company by doing training courses, it is also flexible on working hours for you.

10. What tips or advice would you give to others applying to Capgemini?

The advice i would give to people applying here is to practice your Interview, and make it simple and honest, also i would research the company before hand as this helps and impresses the hiring managers/HR and also sound enthusiastic and dont worry if you ask to many questions.