Head Office Apprentice at British Airways

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
Review Date:
May 2019

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1. Please give an overview of your role and what this involves on a day-to-day basis:


*Manage the delivery of projects with the objective of driving incremental revenue through paid search. *Own individual processes such as route launches and sales. *Form and maintain working relationships with key stakeholders both internally (within the department I work in and across the entire business) and externally (customers and suppliers).

2. Have you learnt any new skills or developed existing skills?


I have developed and improved more than I ever thought possible over the course of my apprenticeship scheme. I have become a far more confident and competent individual due to being given the opportunity to step outside of comfort zone. My presentation and public speaking skills have come so far from where they were before I started my apprenticeship as I have had a substantial amount of practice in real-life scenarios.

3. To what extent do you enjoy your programme?


I genuinely enjoy my programme, the role I do, the people I work with and the company I work in. Everyone I have come across is always happy to help when and where they can. The culture is open and friendly but still one that pushes you to do your best. The work is challenging, but enjoyable so as it motivates me to perform to the best of my ability.

4. How well organised/structured is your programme?


My induction was fairly structured but this was a challenge for my organisation and training provider as I was taken-on two months after the official start of the scheme for the year however, this didn't appear to have too much of an effect. The prioritisation between on-the-job work and study time for qualification work is sometimes unclear and it can be challenging to manage the expectations of both the line manager and the apprentice manager as there appears to be little communication between the two.

5. How much support do you receive from your employer?


I have received a lot of support from my line managers in all of my placements, they have always been visible and present for any questions or issues related to work or my qualification. Support from my line manager is possibly not as significant however, as previously mentioned, this isn't an issue as I receive enough of this from my line mangers and mentors.

6. How much support do you receive from your training provider when working towards your qualifications?


When my assessor from my training provider visits us at our workplace roughly once every 6/7 weeks, we have one-on-one sessions focused on providing us with the necessary support required to complete our qualification work to a high level. We also have workshops focused on the same thing but with all apprentices present. However, in between these, I feel the support can lack and response times to emails can be slower than expected.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I feel that in certain situations I have been able to apply the knowledge learnt through my qualification to my role. There is also knowledge I have taken on that I know will be of great value to me later on in my career. However, there are certain parts, such as some of the assignments, that I feel hold little value to me in terms of my actual role. his is likely to be because I don't see myself being able to apply this knowledge anywhere in the forseable future.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


There are plenty of opportunities for extra-curricular activities in my organisation. We frequently have team away days that involve social events. I play for a 7-a-side football team that is organised by employees at my company. There is a gym at our workplace that hosts fitness classes such as boxing, spinning and palates.

9a. Would you recommend British Airways to a friend?


9b. Why?

I personally really enjoy working here due to the culture, the people and the work itself. There are plenty of opportunities to be challenged and for personal development. As an additional bonus, there are also good benefits to working for British Airways such as the opportunity to travel and see the world.

10. What tips or advice would you give to others applying to British Airways?

Show your passion for the airline industry and the company itself. Do your best to stand out from the crowd in a positive way. Research and know your facts about the company, especially its vision and purpose. Prepare lots of examples to give in answer to interview questions. Polish your presentation skills.

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