Rating

7.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • During my apprenticeship I would be moving around to different IT teams gaining experience in each. When I first started I was with the 2nd line support team dealing with service requests such as name changes, share drive access, mailbox access, application access and incidents such as profile resets, slow performance.

    6/10

  • 2. Have you learnt any new skills or developed existing skills?
  • During my time here I have learnt how to use the many different applications out there and complete various request and incidents. I have improved my listening and customer service skills as I was dealing with customers on a daily basis and it has made me more confident in approaching people as well.

    7/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy the programme in the sense that I get to learn whilst working at the same time; gaining a qualification at the end of it which is beneficial for me in the long run. I also enjoy the fact that we get sent on a residential to for some training courses.

    7/10

  • 4. How well organised/structured is your programme?
  • The programme is quite structured in which you go into 1 team for 6 months and then you are given a choice as to which IT team you want to choose next; the length you stay in that team will vary and there are many to choose from. For example at Wintel, you would be there for around 5 months.

    6/10

  • 5. How much support do you receive from your employer?
  • My employer provides me the time I need to complete my assignments and is available if I struggle with anything. The employer is understandable and provides extra time if it is needed to complete assignments; or when preparing for a course; provides time to revise the content. They also have a graduate and apprentice forum.

    7/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My training provider has provided me with a mentor who advises me on where I could improve my work and is available for support when needed. The training provider also run the courses that we have to do a few times a year and I have found there training to be really helpful towards my qualification.

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • The training courses I complete throughput the year through my training provider are essential for my role as they give me an insight on how to do certain things and I am able to learn in a short space of time. They also provide access to many resources such as Skillpipe and Pluralsite.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • There is a Graduate and Apprentice forum who hold events every now and then and they also provide opportunities to visit places within the business. Some of the places I have been to so far was a Crossrail depot in which we were able to learn about what happens to the trains when they arrive there.

    8/10

  • 9a. Would you recommend Transport for London to a friend?
  • Yes


  • 9b. Why?
  • Transport for London is a great place to work with many benefits such a free travel, 29 / 30 days annual leave, a generous pension fund and the opportunity to progress within the business. As it is a big company there are many different roles that you could go into such as engineering, project management, HR services etc.


  • 10. What tips or advice would you give to others applying to Transport for London?
  • When applying to Transport for London you should be yourself when going through the stages. For an apprenticeship there are a few stages such as some initial tests, once you have passed, there will be a pre recorded video interview and the last stage will be a group discussion and your interview.


Details

Level 3 Apprenticeship

Information Technology

North Greenwich

May 2019


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