1. Please give an overview of your role and what this involves on a day-to-day basis:
My role includes, handling cash and counting safes, opening and closing the business, managing the team, being incontrol of the team training in the business, managing the social media platforms, dealing with complaints, serving guests, taking part in courses to suit my role, managing performance and turnover, working in the kitchen if required
2. Have you learnt any new skills or developed existing skills?
I have learnt about different ways to handle difficult conversations with team members. This is something i have shyed away from a lot due to not having the confidence and not wanting to be disliked. It has also helped me realise the skills i already have. Often i doubt myself so it has shown me that i do know what im doing
3. To what extent do you enjoy your programme?
I love the programme, i think its really engaging and good for learners like myself who struggle having a lot of written work. I like how im marked by what im saying I know as its the best way for me to show my findings whilst going through this course.
4. How well organised/structured is your programme?
If i was asked this at the start of my course. I would’ve have said no, my first tutor didnt show up to meetings. My current tutor phill is lovely he always turns up on time he sets clear expectations and always makes sure that i know when the meetings are a few days before
5. How much support do you receive from your employer?
A lot, my general manager often asks how im doing and will help me when im struggling to work something out. My area manager and training partner are also always on hand to see how i am doing and give me advice on the best way to do things. I also have other colleagues on apprenticeships who i can talk to aswell
6. How much support do you receive from your training provider when working towards your qualifications?
My tutor is always on hand whenever i need help with anything, i can text him and he will call within a few minutes to help me with stuff i am struggling with. If he can’t call he will text and will help me that way. Even with things that aren’t necessarily course related
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
It has helped show me the skills that i already have and has helped me realise that a lot that i didnt think I know I actually did. It has also helped me apply theory to the work im doing in order to help develop my skills and helped me realise im doing the right thing
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
Not that i know of, i wish my employer did something like that to engage teams and help build morale and think that it would boost team bonding. The only thing in regards to networking is the AM, GM, or KM conferences. These are for salaried management there is nothing in place for anyone lower than that
9a. Would you recommend Mitchells & Butlers to a friend?
Because it has helped me go from a waitress to an assistant manager. I had previously worked for ***greene king*** but they were slow with my development plan so i moved. I have been with mitchells and butlers for just over 3 years so to go through the development as quickly as i have has been really good for my confidence
10. What tips or advice would you give to others applying to Mitchells & Butlers?
Be yourself and be confident when working in the hospitality industry. You have to be able to hold a conversation and be chatty because you are dealing with guests. Also to be true to you. Employers love people who are genuine and real. It gives you a good stead. Also dont be nervous if you have no experience because we dont judge on experience we judge on the person themselves
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