Residential Field Technician at Virgin Media

Start Date:
Brighton and Hove
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£17,500 annually
Review Date:
May 2019

Connect with Virgin Media

Review Score

7.4 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


We work attending customers homes and repairing and installing broadband, phone and Tv services. We install cable internet modems, set top boxes and phone.sockets while also repairing the same services. We provide great customer service and experience and proivide information and guidance for our services so we need to know our stuff.

2. Have you learnt any new skills or developed existing skills?


I learntang skills during the apprenticeship programme which is still ongoing. Skills such as making cables, working at heights, installing equipment, drilling new.cables, working with phone lines, construction skills., fibre optic skills. Coaxail skills. And also attended a road works course which is a national recognized course. And.customer skills.

3. To what extent do you enjoy your programme?


I am still on my course at moment and will not finish until September this year a 18 month course, but it has been great so far. The support is.amazing from managers and other apprentices. The opportunities to work in.other departments is also really great.

4. How well organised/structured is your programme?


As this is the first time GK Apprenticeships have worked with Virgin the structure has been slightly chaotic at times regaridng timeliness and when and where.we study or train and also.deadlines on when the course actually ends.has.been all.over the place. But it seems.after the first few months it got on.track.

5. How much support do you receive from your employer?


Amazing support from the employer in.both personal level.and also.professional. they have allowed us.numerous.days to study and always only a phone call away to speak about anything,.course work or not. The other staff have been great passing on their skills and knowledge which has been.great

6. How much support do you receive from your training provider when working towards your qualifications?


The support has been.good but only because of the development coach that us. Lucky he.has.a.background in telecoms but other that they have not provided any training whatsoever. Which has been frustrating because.they have deisgned the actual course so they expect you to do all the coursework.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I belive that it will be a huge help once I do finsih the course.because the actual qualification is a very broad one so there are many avenues that I can then pursue. I am new to the industry so I do not know how much having this qualification will help getting a.job.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Not that I am aware of. The only social events are ones that are target driven or Christmas parties. I know there is others which may involve other departments as.our role is a lot more hands on rather than networking such as sales teams. It would be.great if they broight more in though.

9a. Would you recommend Virgin Media to a friend?


9b. Why?

They have an amazing service and they look after their staff really well. They also have a Great team of staff and support. They really care for you and.understand professional but also personal issues that you may come across. The hours are.great and lots.of holiday.from the start.

10. What tips or advice would you give to others applying to Virgin Media?

Be yourself and don't worry about the practical side of things. They just want nice people with a great attitude. They will teach you the rest. As long as you are friendly and approachable, Virgin Media will want you! They are.a great bunch to work alongside and you dissapointed.

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