Customer Retentions at Virgin Media

Start Date:
2019
Location:
Stockton-on-Tees
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
£1,200 monthly
Review Date:
May 2019

Connect with Virgin Media

Review Score

7.4 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:

7/10

Customer enquiries complaints resolution Offering new deals to customers Receiving varied calls Providing information re billing etc. Online learning Moving customers from one property to another Disconnections Transfer of responsibility

2. Have you learnt any new skills or developed existing skills?

7/10

Yes listening skills developed and questioning skills. working towards qualification in work time is good.

3. To what extent do you enjoy your programme?

7/10

I enjoy it although its difficult to juggle work with completing the work. I enjoy the programme at times but a lot of the time its common sense

Imagine yourself working at Virgin Media

RateMyApprenticeship is currently advertising 8 roles at Virgin Media

View jobs now →

4. How well organised/structured is your programme?

7/10

Well organized but could do with more time within work to complete for those who are not quick with typing. Also people who are not use to academic work may struggle.

5. How much support do you receive from your employer?

8/10

On the job support great

6. How much support do you receive from your training provider when working towards your qualifications?

9/10

Very supportive and encouraging

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

7/10

Some of the information I am already aware of but its great to have a refresher

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

7/10

regular events

9a. Would you recommend Virgin Media to a friend?

Yes

9b. Why?

I think this is a difficult question. It would depend on the type of person. The shifts are very variable and change quickly making it difficult to make plans. However if you are young with no commitments then it would be a great job. I feel that sometimes the industry is too changeable, its difficult to keep pace.

10. What tips or advice would you give to others applying to Virgin Media?

have a open mind, if you don't like shifts and a changeable environment don't apply. Money is good if you hit your targets

More from Virgin Media

Imagine yourself working at Virgin Media

RateMyApprenticeship is currently advertising 8 roles at Virgin Media

View jobs now →

Get personalised jobs straight to your inbox

Save time job hunting - get tailored job opportunities sent straight to you!

Recruiting? See how we can help you