Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Customer enquiries complaints resolution Offering new deals to customers Receiving varied calls Providing information re billing etc. Online learning Moving customers from one property to another Disconnections Transfer of responsibility

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes listening skills developed and questioning skills. working towards qualification in work time is good.

    7/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy it although its difficult to juggle work with completing the work. I enjoy the programme at times but a lot of the time its common sense

    7/10

  • 4. How well organised/structured is your programme?
  • Well organized but could do with more time within work to complete for those who are not quick with typing. Also people who are not use to academic work may struggle.

    7/10

  • 5. How much support do you receive from your employer?
  • On the job support great

    8/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Very supportive and encouraging

    9/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Some of the information I am already aware of but its great to have a refresher

    7/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • regular events

    7/10

  • 9a. Would you recommend Virgin Media O2 to a friend?
  • Yes


  • 9b. Why?
  • I think this is a difficult question. It would depend on the type of person. The shifts are very variable and change quickly making it difficult to make plans. However if you are young with no commitments then it would be a great job. I feel that sometimes the industry is too changeable, its difficult to keep pace.


  • 10. What tips or advice would you give to others applying to Virgin Media O2?
  • have a open mind, if you don't like shifts and a changeable environment don't apply. Money is good if you hit your targets


Details

Level 2 Apprenticeship

Information Technology

Stockton-on-Tees

May 2019


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