Field Technician at Virgin Media

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£22,500 annually
Review Date:
May 2019

Connect with Virgin Media

Review Score

9.1 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


My day to day is to service customer with their broadband, television or telephone needs from fixing faults to installs the job can vary from digging in gardens to climbing ladders to drilling inside properties to running new cables or dealing with underground pits with cables in them, it is a customer facing role

2. Have you learnt any new skills or developed existing skills?


I have learnt technical skills relating to cabling and a network as well as increasing my knowledge of technology, with a new environment of work inside a customers house using social skills is key in order to make the customer relaxed and trusting whilst I am working in their property

3. To what extent do you enjoy your programme?


I have thoroughly enjoyed my time within virgin media, I have constant support and work in a great team and a fantastic area, there is always something different each day which keeps the job interesting and keeps you on your toes, the apprenticeship provider of GK Apprenticeships have been difficult however.

4. How well organised/structured is your programme?


Within internal programme of virgin media it is perfect, with experienced technicians happy and willing to give advice and demonstrate best practice and also having understanding and patient management team the actually job and apprenticeship is fantastic, however on GK apprenticeship side with the change in point in contact and the lack of real guidance is a struggle

5. How much support do you receive from your employer?


Constant and accurate, all I need to do is pick up the phone to any technician in the entire area and I know I will get top quality advice and support, nobody is unapproachable and everyone offers help and guidance that is vital in my development whilst working at virgin media

6. How much support do you receive from your training provider when working towards your qualifications?


The contact has been minimal and I have found from speaking to other apprentices that we all have been told different information and towards the end of my apprenticeship I am discovering new requirements that have not been mentioned before and if I didn't speak to others I would not have known

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


From the hands on experience and support from within virgin media I have skills that I can use within the job and developed skills I can use in my normal day life there are parts of the apprenticeship that are useful and relevent however there are some tasks in the apprenticeship that I don't find relevant in my day to day job

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


There is always team events going on and every experience I have had with a person from a different side of the business has been positive they introduce themselves and offer support, I have noticed there are representative roles for staff and to support and other roles for apprentices specifically

9a. Would you recommend Virgin Media to a friend?


9b. Why?

It is the best job I have done in my career, I work in a fantastic area have a great team, great manageers, perfect working hours and working conditions, I get great support and feel like this job can be something I would personally do for a extremely long time

10. What tips or advice would you give to others applying to Virgin Media?

The more you listen and learn the further you will go, don't be afraid to ask for help if you need it and always put your all into everything you do and you will be rewarded with a fantastic job and a long career with a great company with a long term plan

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